Customer Satisfaction is Our Priority

At RS Jewellery Collection, we strive to ensure that every product you receive brings you complete satisfaction. However, if for any reason you are not fully satisfied with your purchase, our refund and return policy is designed to make your experience simple and transparent.

1. Eligibility for Returns

• Items are eligible for return or exchange only if they are damaged, defective, or incorrect at the time of delivery.

• The request for return must be made within 3 days of receiving the product.

• The product must be unused, unworn, and in its original packaging with all tags intact.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

• Earrings and nose pins

• Custom-made or personalized jewellery

• Items purchased during sale or special offers

3. Refund Process

• Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• In case of COD (Cash on Delivery) orders, refund will be made via bank transfer after confirmation.

4. Exchange Policy

If you receive a damaged or incorrect product, you can request an exchange for the same item or another product of equal value.
Please contact our support team within 3 days of delivery to initiate an exchange.

5. Cancellation Policy

Orders can be cancelled within 12 hours of purchase. After that, processing begins and cancellation may not be possible.

6. Contact Us

For any queries related to refunds, returns, or exchanges, please reach out to us at:
📧 support@rsjewellerycollection.com
🌐 www.rsjewellerycollection.com

💖 RS Jewellery Collection
We value your trust and promise to deliver jewellery that makes you shine — always with confidence and care.